FAQ
FREQUENTLY ASKED QUESTIONS
FAQ
What products does RMS offer?
RMS provides solutions for fluid transfer in industrial systems through its product ranges: rotary joints, swivel joints, and multi-passage units. Our products vary based on different types of motion, connection requirements, and operating conditions.
What is the difference between a rotary joint and a swivel joint?
A rotary joint is typically used for transferring fluid to machine components that rotate continuously. A swivel joint, on the other hand, accommodates movement within lines that rotate or change direction. The appropriate product should be selected based on the specific type of motion and operating conditions.
What are multi-passage units used for?
Multi-passage units allow multiple fluid lines to be conveyed through a single rotary connection via separate channels. The number of channels, the types of fluids used, and the operating conditions for each channel are determined by the specific application.
Which fluids can be used with these products?
Depending on the product range and model, options are available for use with water, steam, thermal oil, air, hydraulic oil, and coolants. Not every model is compatible with all fluids; material and seal compatibility must be verified before selection.
How can I choose the right product for my application?
You can provide us with details such as the type of fluid, operating pressure, temperature, rotational speed (RPM), connection size, and the nature of the motion. Technical drawings, existing product codes, and photographs of the application also help facilitate the evaluation process.
Can the maximum pressure, temperature, and rotational speed values listed in the catalog all be applied simultaneously?
It should not be assumed that these maximum values apply simultaneously. The permissible operating range depends on the fluid, the sealing configuration, and the specific application conditions. The combination of operating parameters must be verified for the specific model in question.
Can I use an RMS product to replace my current product?
For an assessment of compatibility, please provide the code, dimensions, and operating conditions of your current product. A similar external appearance or connection size is not sufficient on its own; factors such as mounting, flow capacity, materials, and sealing characteristics must also be compared.
Can I request a custom connection or configuration?
You may submit requests for non-standard connections, dimensions, materials, or port configurations, accompanied by technical drawings and operational details. Feasibility, minimum quantities, and lead times will be evaluated based on your specific requirements.
Where can I find technical drawings and catalogs?
Catalogs, brochures, data sheets, and operation and maintenance manuals are available via our Technical Center. Documents specific to each model can be found on the relevant product page. If you cannot locate the document you need, please feel free to contact us.
What should I keep in mind during installation and maintenance?
Always follow the installation, operation, and maintenance instructions provided for the specific model. Pay close attention to connection alignment, any loads exerted on the product by hoses, fluid cleanliness, and operational limits. Before performing maintenance, ensure the system is safely shut down, depressurized, and allowed to cool to a safe temperature.
Can I obtain spare parts or repair kits?
The availability of spare parts and repair kits varies by model. Providing the product code, any label or LOT information, and photographs of the product will help us identify the correct parts.
What information should I provide to receive a quote?
Simply provide the product code or application details, the quantity required, and the destination country for delivery. You may also include technical drawings and any specific requirements, if applicable. You can use the quote request form on our website or send an email to sales@rmechs.com.
How are lead times and international shipping terms determined?
Lead times are determined based on the product model, stock availability, order quantity, and any custom manufacturing requirements. Shipping methods and delivery terms are clarified during the quotation stage, depending on the destination country and the specific conditions of the order.
How can I submit a request for a warranty claim or a technical inspection?
Please contact us and provide the product code, order details, operating conditions, and photographs or videos illustrating the issue. Warranty coverage and the inspection process will be addressed in accordance with the applicable terms of sale and a technical assessment.